Where is my order?

You can track your order either by clicking the link found in your order dispatch email.

Some orders may be sent in more than one parcel and from different locations and sellers, please allow the full delivery timeframe for all parcels to arrive. Please note deliveries take place 7 days a week between 8am to 9pm.

Delivery options & delivery timeframe

Click here for all of the delivery information you'll need including delivery timeframes as well as costs


How do I return?

We have a 15-day return policy, which means starting from the day you receive it. You will have to pay for your return fee.

Please return the item to the seller using the label that was included with your delivery. If you ordered multiple products from different sellers, you must return each of them separately to the individual sellers. If your delivery did not include a label, please contact us at for the best approach to return your purchases.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return simply follow the steps below;

1) Your item must be in the same condition that you received it, unworn or unused, with tags.
2) Repack your items into their original packaging
3) You’ll need the receipt or proof of purchase.
4) To initiate a return, please email us at

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at


Can I cancel or edit my order?

As soon as you place your order, we’re on it – we know you need it fast! Unfortunately this means we will be unable to make any changes as it’s already being processed at the warehouse.


When will I receive my refund?

It may take up to 21 days to get your refund after you have returned your item. That is 14 days for the carrier to return the package to us, our warehouse to process your return, and an additional 7 days for the refund to reach your account.

We'll keep you updated and send you an email as soon as the package comes back at our warehouse, and again once your refund has been processed.

I received a faulty or incorrect item item what do I do?

We're sorry to hear you received an item that was not in excellent condition or differed from what you bought. Please visit our contact us page and send us an email at and our team will be pleased to assist.

To help get this addressed as soon as possible, please include the following details when contacting us:

• Your name • Order number • Product name or code (this can be found on your order confirmation email) • Picture of the fault or Video of the fault


Can I exchange an item?

We do not provide an exchange facility for our orders. Simply return the item(s) and reorder a replacement. We will process your refund after we get your unwanted items.